When you apply for a Merchant Account with Metacharge your website is reviewed against the checklist below.

To avoid lengthy delays to your application, please ensure that you comply with each point below.

Standard Account Checklist

> Company name and address

> Your company name and address must be clearly displayed

> You must also include a contact address (email or phone number)

> Terms and conditions including refund, returns and cancellation policy

> You must display your company policy covering refunds, returns and cancellations

> If applicable, details of your shipping policy or other conditions must be clearly specified on the website (including any exportation restrictions)

> Minimum customer service standards

> You must state on your website that cardholders can expect a response to email and telephone enquiries within a maximum of 48 hours.

> Product listings, descriptions and prices

> You must display an accurate description and pricing (including currency) for all goods and services which are available to purchase on your website

Corporate Account Checklist

> Billing Descriptor

> You must display your billing descriptor (the description of your company that appears on the cardholders statement) that we agree with you and assign to your merchant account. For example "Purchases will appear on your card statement as ABC COMPANY - LONDON."

> Privacy Policy

> You must display a privacy policy which states that credit card details will be handled securely to ensure confidentiality and that 128 bit SSL encryption is employed to ensure sensitive data is protected during transmission over the internet

> Debiting time of the cardholder

> You must state that you will not debit the cardholder until the goods or service have been delivered or the service has been rendered completely.

> Product listings, descriptions and prices

> You must display an accurate description and pricing (including currency) for all goods and services which are available to purchase on your website

> Transaction confirmation receipts

> You must state in your terms and conditions that you will send an email to the cardholder no later than one day after receipt, confirming the order and that if the goods are not immediately available, you will immediately inform them of the expected delivery times

> You must advise the cardholder to retain a copy of their transaction receipt

> Your URL must be displayed on the transaction receipt

> Integration of the VISA & MasterCard logos

> The logos of the credit card companies should be integrated in an appropriate form. They should not be displayed such that they are at a disadvantage to other means of payment

> CV2 code requests

> Your payment pages must request the CVV code, the last 3 digits located on the back of credit and debit cards.

> Location of cardholder

> You must capture the country of residence from the cardholders billing address when making a purchase transaction

> Transaction data and receipt

> You must advise the cardholder to retain a copy of transaction data

Additional Criteria for Online Gaming Merchants

> Legal restrictions

> You must point out to the cardholder his/her responsibility to observe the national law of the cardholder's country regarding possible lottery and gambling prohibitions. In case of doubt, the cardholder must assure himself/herself

> Underage gaming

> You must make absolutely clear that online gambling is only permitted for adults

> You must prevent minors from participating in the game by means of age/ID verification

> Provision of rules

> You must provide the cardholder with the rules of the game

> Additional Terms and Conditions

> Your terms and conditions must state that your website is wholly owned and operated by You

If your web site is not visible on the public internet please provide us with a username and password as required. We cannot issue your merchant account until the above criteria has been validated.

For further information on web site or general compliance questions please email