Mail Order & Telephone Order (MOTO) Compliance Checklist

When you apply for a Merchant Account with Metacharge we require that you include the following information as part of every sales call and/or confirmation to all customers.

You will be required to fill in a checklist asking you how you address the mandatory points (1 – 10) below.

> Identify your company and location to your customers?

> Advise the customer of the amount and the currency in which they are transacting?

> Advise the customer of the billing descriptor that will appear on their credit card statement to show their transaction with your company ( For example "Purchases will appear on your card statement as ABC COMPANY - LONDON")

> Inform your customers when the transaction will be processed (for example “you will be billed once the goods or service has been delivered)

> Inform your customers of invoicing and delivery date

> Description of refund policy

> Description of delivery policy

> A time-frame for answering all customer enquiries

> Export restrictions: If your products are subject to export restrictions, you must inform your customers

> Checking the customer’s details and accuracy of the order data

> A typical sales script, including the details mentioned in the checklist above

> A sample invoice or transaction receipt

> A sample advertisement. This could be an advert from a newspaper or magazine or a screenshot from your website

We cannot issue your merchant account until the above checklist has been verified.

For further information on web site or general compliance questions please email