| Q |
Has my payment gone through? |
| A |
If you receive a payment confirmation e-mail it means you have placed an order. The email will contain information about the order you have made and will contain a transaction ID that we use to identify your purchase. If you have any queries regarding delivery of your product please contact the business that you ordered from. A payment confirmation e-mail will be generated with a different transaction ID number for each purchase you make. If you receive two or more payment confirmation e-mails for whatever reason, please contact the business/website owners immediately and make them aware that you have placed multiple orders by mistake. |
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| Q |
Your system says that my card number is invalid |
| A |
Please double-check your card number. Are you entering the long number that spans the width of your card? This is the number that we require. This should be 16 or more digits depending on your card type. Some cards have a “Card number” printed on them this is often an 8-digit number. This is not the number we require. |
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| Q |
Error Message: We were unable to authorise this payment based upon the credentials supplied |
| A |
This type of response corresponds to a decline from the processing bank. The authorisation process is carried out by the bank and Metacharge has no part in the subsequent decision. The decline message is sent to Metacharge by the bank with no explanation or justification. The reason for a decline is often to do with incorrect information entered, which does not relate to your card. Please ensure you correctly enter all required information including issue number (where applicable), expiry date, valid from date and security code.
If you receive a payment confirmation e-mail it means you have placed an order. This payment confirmation e-mail will contain information about the order you have made and will contain a transaction ID that we use to identify your paymentu. If an e-mail has not been received please attempt the purchase again. If you still have problems we advise you to contact your card issuer to find out more information. If you need to pay for the goods by alternative means then please contact the business which owns the site. |
