| Q |
How do I cancel my order and get a refund? |
| A |
Metacharge is the authorised payment provider for the site you made a purchase from and not the owner of the site. Metacharge cannot authorise refunds nor stop transactions once authorised by the bank. Refunds, however, can be authorised by the merchant you have purchased from. Please contact the merchant directly who will be happy to deal with your query. |
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| Q |
I have not yet received my goods/services |
| A |
Metacharge is the authorised payment provider for the site you made a purchase from and not the owner of the site. Please contact the merchant who owns the site you have purchased from and they will be able to assist you with your query. |
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| Q |
I need to return my product |
| A |
Metacharge is the authorised payment provider for the site you made a purchase from and not the owner of the site. Please contact the company who own the site you have purchased from and they will be able to assist you with your query. |
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| Q |
I have a question regarding the goods/services |
| A |
Metacharge is the authorised payment provider for the site you made a purchase from and not the owner of the site. Please contact the business which owns the site you have purchased from and they should be able to assist you with your query. |
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| Q |
I am having trouble contacting the business/website |
| A |
Please review your payment confirmation sent from Metacharge via e-mail immediately after your purchase. When contacting the business directly, please include your purchase transaction id number. If you are still having problems contacting the merchant please submit a support request with your purchase transaction id number (This can be found on your Metacharge payment confirmation). |
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| Q |
Can I pay via cheque or over the phone? |
| A |
Metacharge is the authorised payment provider for the site you are wishing to purchase from. The only way we can take payments for them is for you to pay online using the payment methods shown on the merchants web site. If you need to pay for the goods or services by alternative means then please contact the merchant directly. |
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| Q |
Where do I obtain a VAT invoice? |
| A |
We are not the business you have purchased from and therefore cannot supply a VAT receipt. Please contact the business which runs the site you have purchased from and they should be able to assist you with your query. |
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| Q |
What if my enquiry is not answered by the FAQs? |
| A |
Answers to the most frequently asked questions are detailed in this section. However if your enquiry cannot be answered by the FAQ please submit a support request with the details of your enquiry, quoting the purchase transaction ID. |
