If you have an enquiry relating to a payment you have made thought our systems using a credit or debit card, please first contact the merchant to whom you made your payment.

Your merchant can directly assist you with any queries relating to your purchase. You can find the contact details for your merchant on their web site or wherever you made payment.

If you have already contacted your merchant and you have not received a response after 48 hours, please click here to open a support request.

Please also refer to our FAQ’s which cover security, problems making your payment, refunds and problems with goods or services supplied.

About Metacharge
Metacharge is a provider of payment solutions for online commerce and is trusted by millions of consumers worldwide. Click here to find out more about the company.