We cannot provide our services to all businesses, either for legal, reputational or risk reasons. If, after our initial assessment of your application, we decline to offer you an account then we shall refund all fees in full.

Your contract with Metacharge is for an initial period of 12 months. If it is not terminated then it automatically renews for further 12 month periods on each anniversary of the application date.

The charges we make for our services are transaction processing fees, a monthly service fee and a one time set up fee. There are also fees relating to items such as bank charges, processing refunds and chargebacks. Details of all our fees are contained in schedule 3 (rate card).

If you have applied for an account and paid the set up fee, then changed your mind within 48 hours, we will return the set up fee, provided we have not yet started to process your application and you will not be liable for any further fees.

Following your application we will assess your business and calculate the commercial terms we can offer you including the period we deem appropriate before we remit transaction funds to you (your settlement period, which is usually weekly after the first four weeks but which may in certain circumstances differ from this). We may also decide that because of the nature of your business we need to ask you to pay us a lump sum for us to hold in reserve as security (fixed reserve).

We will then advise you of your commercial terms, settlement period and any reserve. When your account is ready for live trading we will send you an email to confirm (one email for each currency account). If you then decide prior to your account being set live that you do not wish to proceed, we shall not refund the set up fee. Your application will already have been processed and we will have spent some time establishing an appropriate settlement period, trading limit and reserve fund for your business. The set up fee will be retained to cover these costs.

Visa, Mastercard, member banks and payment processors share information on businesses, registered directors, web domains and their prior trading histories. Failing to disclose information that may effect our initial assessment can result in your application being declined after we have spend time working on it. In such an event your setup fee will be retained to cover our costs.

If we have processed your application, accepted you as a merchant and your account has then been set live, then we will not return the set up fee and any unpaid balance for the first years monthly service charges will become immediately due and payable.

If we terminate your contract for any reason in accordance with the terms of our contract with you we will not return the set up fee or any monthly service fees.

If you wish to terminate your contract you should give us written notice at least 30 days before the annual renewal date of your contract with us. If you fail to send us this notice of termination within 30 days of the date your contract is automatically renewed then you shall become liable for the next 12 monthly service fees in full.